Resetting means moving the center stone you already own from its current setting into a new one.
Part of the upgrade path on our engagement page. It assumes you are reusing your current stone; if you have not decided, start with reuse or replace.
Your current stone is the constant. The setting, the metal and the look change, and you decide them with us during CAD design.
Step 1: Tell us about your current stone
Your request is where it begins. Describe your current stone and its setting, and give its grading report number if it has one. Photos of the current ring help us see how it is set.
Want to use your own stone? We consider that case by case. Tell us about your own stone in your request, and we'll let you know whether we can work with it.
Step 2: We inspect your current stone
If we can work with your current stone, we inspect it before any work starts.
We don't send your current stone for a new grading report. We work with it as it is.
Step 3: Design the new setting
With the size and shape of your current stone known, the new setting is designed in CAD. Design time and revision rounds: see upgrade cost and timeline.
Step 4: The deposit and the build
Production starts after the production deposit. Deposit terms: see our Terms of Service. The build time: see upgrade cost and timeline.
Step 5: Your current stone, reset
The finished ring is your current stone in new work. Inspection after delivery: see our return policy.
A note on colored lab-grown diamonds and heat
Tell us if your piece has a colored lab-grown diamond with post-growth treatment before you send it for sizing or repair. Before any sizing, retipping or other work that uses heat, we'll tell you the heat may affect its color.
What to send with your request
- A description of your current stone, and its grading report number if it has one.
- Photos of the current ring, which help us see how it is set. After we reply, send them by replying to our email, or by WhatsApp/text 786-750-5714.
- What you would like the new setting to look like.
- The ring size, if you know it.
Where to go next
Start on the upgrade path, or send your details from the custom page.
If you decide to replace your current stone with a lab-grown diamond instead, the sourcing page explains how we search.