Refund policy

Everything except custom work and special requests can be returned if it's unused, unworn and shows no signs of wear. Your return must reach us within 14 days of delivery. Returns are for store credit or an exchange for another piece, not a cash refund. Returns must include any IGI report and appraisal that came with your piece.

We pay return shipping on returns that meet these terms. To start a return, email info@d2diamonds.com and we'll email you an insured return label.

If a return doesn't meet these terms, we'll ship the piece back to you and you pay for that shipping.

Special requests

A piece we quote for you as a special request is final sale.

Custom pieces

Custom work is final sale, with a 7-day inspection window: you have 7 days from delivery to inspect your piece for its match to the approved design and for quality. Contact us as soon as you've reviewed it.

A loose lab-grown diamond we source for you is custom work.

Engraved pieces

Engraved pieces are final sale once they're engraved.

Resizing

Your first resize is free on pieces that can be resized. After that, you pay shipping both ways.

Full eternity bands (lab-grown diamonds all the way round) cannot be resized.

Credit on your account

Store credit goes on your customer account with us and is valid for 1 year from the day it's issued.

Damaged or incorrect pieces

If your piece arrives damaged or isn't the piece you ordered, email info@d2diamonds.com within 7 days of delivery.

Questions

Questions about a return or an exchange? Email us or text us and we'll help.

Already ordered? For returns, exchanges, delivery, damage, care or repairs, or inspecting a custom piece, email info@d2diamonds.com or WhatsApp/text 786-750-5714.